Ke9 believes gaming should be an enjoyable form of entertainment — not a source of stress or anxiety. Play responsibly, stay well, and have fun.
Responsible Gaming means treating gaming as entertainment — not as a way to solve life's problems. At ke9, we want every member to have fun, but never at the cost of their wellbeing.
Many people in Bangladesh start online gaming or betting for fun — and that's perfectly normal. But when gaming gets out of control — spending more and more money, neglecting family, or chasing losses with bigger bets — it becomes a problem.
Ke9 takes this seriously. That's why we offer a range of tools and features you can use to stay in control of your gaming.
Remember: Wins and losses are both part of gaming on ke9. Gaming is never a reliable source of income — it's entertainment.
Tools ke9 provides to help you stay in control of your gaming
Set a maximum daily, weekly, or monthly deposit limit. Once you reach it, ke9 will automatically prevent further deposits.
Takes Effect ImmediatelySet a limit on how much you're willing to lose in a given period. Once you hit your loss limit, no more bets can be placed.
Set it yourselfSet how long you want to play each session. When time is up, ke9 will send a reminder and can close the session if you choose.
DailyKe9 will periodically remind you how long you've been playing and how much you've transacted.
30/60/90 MinutesIf you need a short break, you can suspend your account for anywhere between 1 day and 6 weeks.
Temporary BreakTo stop gaming for an extended period, you can self-exclude from ke9 for 6 months or permanently.
Long-Term ProtectionTo use these tools, contact ke9 support or go to your Account Settings. All tools are free and available at any time.
Gaming addiction doesn't appear overnight — it builds gradually. Watch out for the warning signs below in yourself or someone you know.
If you notice any of the signs above in yourself or someone you know, stop and contact ke9 support right away. Don't wait.
Answer the following questions honestly. If you answer yes to more than 3, take a moment to pause and speak with our support team.
Have you ever used money meant for your family's needs on gaming?
Have you ever told someone close to you that you'd stop gaming, but couldn't follow through?
Do you lose your temper after a loss and take it out on your family?
Do you feel anxious or uneasy when you go without gaming?
Are you spending more time on gaming than on work or studies?
Have you ever borrowed money or dipped into your savings to gamble?
3 or more "Yes" answers? Contact ke9 support. We're here to help, not to judge.
Setting limits on ke9 is simple. Just follow the steps below.
Sign in to your account at ke9.bar.
Click the profile icon and go to "Settings" or "Responsible Gaming".
Choose what works for you — a deposit limit, a loss limit, or a session time limit.
Select daily, weekly, or monthly, then enter your chosen amount.
Limits take effect immediately upon confirmation. Lowering a limit is instant; increasing one takes up to 24 hours to apply.
If you need help, reach out to ke9 Support in Bangla. We'll help you set the right limits.
Self-exclusion is ke9's most powerful Responsible Gaming tool. If you feel you need a long break from gaming, use this option.
For a short break. During this period, you won't be able to deposit or play. Your account reopens automatically once the period ends.
For a medium-term break. Your account cannot be reopened before the period ends. ke9 will notify you 7 days before it expires.
To permanently exclude yourself from ke9, request a permanent self-exclusion. This cannot be reversed. Contact ke9 Support directly to make the request.
ke9 will not send any marketing or promotional messages during your self-exclusion period.
Ke9 is strictly for players aged 18 and above. Keeping children and teenagers away from online gaming is every family's responsibility.
If it is confirmed that a minor is using ke9, the account will be immediately closed.
Why people in Bangladesh trust ke9
At ke9, the mental and financial wellbeing of our members matters more than profit. That's not just something we say — it's something we act on.
All responsible gaming information and support is available in Bengali. Don't let a language barrier stand between you and the help you need.
View your full gaming and transaction history at any time. Track and assess how much you're playing.
Ke9 is internationally licensed. Providing responsible gaming tools is a condition of that licence — and a commitment we take seriously.
If ke9 detects unusual gaming patterns, it will automatically alert the member and offer support.
There's no shame in talking about a problem. ke9 Support is completely confidential and never passes judgment.
Gaming is entertainment — a small, enjoyable part of life. Family, health, and work will always matter more than gaming. If you feel you need support, ke9's team is always here for you.