Ke9 Privacy Policy — Your data is safe with us

Ke9.bar ("ke9", "we", "our platform") is an online gaming platform in Bangladesh. We place the highest importance on our members' privacy. This Privacy Policy explains how ke9 handles your personal data.

By creating an account or using ke9's services, you agree to this Privacy Policy. Please read it carefully, as it contains important information about how your interests are protected.

This policy applies to the ke9.bar website, mobile app, and all related services.

Ke9 collects information in several ways. Some is provided directly by you; some is collected automatically.

What you provide directly:

• ✓Information provided at registration: name, email, phone number, date of birth, and address.
• ✓Documents submitted for identity verification (KYC): national ID card, passport, or other government-issued documents.
• ✓Payment information: mobile banking number, e-wallet details (we do not store full card numbers).
• ✓Messages and information shared when contacting support.

Automatically collected information:

Ke9 uses collected data for specific, limited purposes only. We never use your information for anything unnecessary.

• ✓Account management: Account creation, verification, and maintenance.
• ✓Transaction processing: Processing deposits and withdrawals securely.
• ✓Customer Support: Resolving support tickets and providing assistance.
• ✓Security Assurance: Preventing fraud, money laundering, and illegal activity.
• ✓Service improvement: Usage analytics to enhance the gaming experience.
• ✓Legal obligation: Providing information required by regulatory authorities.
• ✓Contact: Sending important updates, bonus offers, and security-related messages.

Ke9 may share data in limited circumstances and under strict controls.

Authorized sharing:

• ✓Payment Provider: Only the minimum information needed to complete a transaction. All payment partners adhere to ke9's privacy standards.
• ✓Game Provider: Anonymized data required for gameplay. Personal identity is never shared.
• ✓Law enforcement agencies: Under a court order or legal obligation.
• ✓Security Partner: Specialist fraud prevention agencies — only when necessary.

What we never share:

• ✗To third-party advertisers.
• ✗To other gaming platforms.
• ✗To data brokers or marketing companies.
• ✗To any government body without a legal basis.

Ke9 uses state-of-the-art technology to protect your data. Our security framework is regularly updated and audited.

• ✓256-bit SSL encryption: All data transmissions are encrypted — the same technology used by the world's leading banks.
• ✓Secure Data Storage: All personal data is stored on encrypted servers with strictly limited direct access.
• ✓Two-factor authentication: Enable 2FA on your account for an extra layer of security.
• ✓Regular Security Audits: Independent security experts regularly test ke9's systems.
• ✓Staff Training: All ke9 staff are trained in data protection and bound by confidentiality agreements.

Ke9 uses cookies to improve your experience and keep the platform running smoothly. Cookies are small files stored on your device.

As a ke9 member, you have a number of rights regarding your personal data.

Ke9 does not retain data longer than necessary. However, certain information must be kept for a defined period due to legal and regulatory requirements.

• ✓Account information: For the duration the account is active and for 5 years after closure (as required by law).
• ✓Transaction history: A minimum of 5 years, in accordance with financial regulatory requirements.
• ✓KYC documents: 5 years after verification, or as long as required by law.
• ✓Support chat history: 2 years.
• ✓Analytics data: Indefinitely in anonymized form.

Even after a account closure request, certain data must be retained for a set period due to legal requirements. This is an obligation, not ke9's preference.

Ke9 is strictly for users aged 18 and above. ke9 does not knowingly collect information from minors.

• ✗ke9 does not intentionally collect any information from minors.
• ✗If any person under the age of 18 conceals their age to create an account, that account will be closed and all associated data will be deleted.

If you know of a minor using ke9, please notify ke9 Support immediately.

Ke9 may update this Privacy Policy when necessary. If changes are made:

• ✓The "Last Updated" date at the top of this page will be revised.
• ✓Members will be notified via email or in-app notification whenever significant changes are made.
• ✓Continued use of ke9 after any changes takes effect will be considered acceptance of the updated policy.

Contact ke9 for any privacy-related questions, requests, or complaints.

• ✓Live Chat: Chat with us directly on the website or app — available 24/7.
• ✓Email: [email protected] — typically responded to within 3 business days.
• ✓General inquiries: FAQ Page View.